Frequently Asked Questions

What is the Time Out limit before a user is logged out?

A user is logged out:
  • After 20 minutes of inactivity.
  • When remaining on the same page for more than 20 minutes.

How does a user change/review their user information?

A user can select their name at the top of the page. Selecting Edit Profile, Edit Questions, or Change Password allows a user to make changes to those areas. The products and accounts where the user has access are also displayed.

What browsers are supported for Security Administration?

Security Administration is built on a responsive platform that allows the application to adjust to your browser’s resolution. Security Administration is compatible with:
  • Internet Explorer 11 (compatibility mode must be disabled)
  • Google Chrome

How do I contact Support?

Access the Solutions Support website at http://www.wolterskluwerfs.com/support/ and select Contact US.